MR BOOK A CALL WITH ME
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7+ Years of Shopify & eCommerce Experience

Years of Hands-On Experience Behind the Daily Operations of eCommerce Stores.

With 7+ Years of Shopify & eCommerce Experience, my work spans Shopify store management, product operations, research, supplier coordination, fulfillment, customer service, escalations, refunds, disputes, chargebacks, and team workflows.

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Career Timeline

A focused view of the roles that built my Shopify operations experience.

2017 to 2019

Shopify Store Manager

TrendOnShop

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Hands-on Shopify store management covering products, orders, suppliers, customers, returns, refunds, disputes, and daily store operations.

End-to-end Shopify store management Product uploads Pricing updates Inventory tracking Store performance Order fulfillment Supplier coordination Customer service Returns Refunds PayPal disputes Chargebacks Supplier sourcing and negotiation
2019 to Present

Shopify Product Lister / Store Manager

E.K Ecom BV

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Expanded product and operational management across listing quality, Shopify SEO, team workflow, product localization, and store coordination.

Shopify product listing SEO-focused titles and descriptions Product tags Product images Product data management Listing quality control Team management Managing product listers International product localization Shopify SEO best practices Brand consistency Coordination with CEO and store management Marketing campaign alignment Niche trend alignment Seasonal launch support
Industries & Niches

Experience Across Different eCommerce Niches

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Home & Garden

Home products, decor, household items, garden-related products, and general home merchandise.

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Clothing & Apparel

Fashion, clothing, accessories, and apparel-related product catalogs.

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Beauty & Wellness

Beauty, personal care, wellness, and related products.

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Pets

Pet products, accessories, supplies, and related merchandise.

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General Stores

Broad product catalogs covering multiple categories and changing product trends.

Beyond the Storefront

Experience Beyond Products and Orders

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Customer Escalations

Handled escalated tickets from customer service teams when issues required further investigation or operational action.

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Returns & Refunds

Reviewed and processed customer returns and refunds while coordinating appropriate resolutions.

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Dispute Management

Handled disputes by reviewing order details, tracking, customer communication, and relevant supporting information.

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Chargeback Management

Handled chargeback cases and organized information required for case review.

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Supplier Coordination

Communicated with suppliers and coordinated issues involving products, fulfillment, tracking, and orders.

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Team Management

Led and reviewed the work of product listers to maintain accuracy and consistency.

Scope of Experience

Shopify Store Management at the center of a connected eCommerce ecosystem.

Shopify Store Management
Product Research Product Listing Supplier Sourcing Inventory Orders Fulfillment Customers Returns Refunds Escalations Disputes Chargebacks Team Management Reporting
International eCommerce Experience

Product listing support for multilingual stores.

I have experience localizing product descriptions using DeepL for international eCommerce stores, including Dutch, French, Norwegian, Swedish, and Romanian listings. This reflects product localization workflow experience, not a claim of fluency in all listed languages.

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Dutch

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French

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Norwegian

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Swedish

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Romanian

Experience CTA

Looking for Experience You Won't Have to Micromanage?

If you need someone who understands the operational side of eCommerce, let us talk about where my experience can support your business.

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